Ever since I was a child, I have been intrigued by the world of hospitality. I have had the chance to travel a bit as a child, mainly in Europe, and stayed in some very nice hotels. I have always loved the atmosphere and the myths around the grand hotels.
I have to say that my second internship during my studies at César Ritz Colleges was the kick-starter to my career. I got a great internship opportunity with Ritz-Carlton in the USA in the Food & Beverage department. The practical skills I learnt in school were very helpful as I am a very hands-on person. To be successful after your studies, you have to start at the bottom. You need to know what you are talking about once you start to become a leader. Remember that today, the hospitality industry is looking for leaders, not just managers. We are working in a people business, we need to love people, respect them. Guests or colleagues, we need to spoil them and treat them like royalty, make them feel welcome.
After my graduation, I stayed with the Ritz-Carlton group as a waitress in Amelia Island, Florida, then transferred to their property in Hawaii as room service supervisor. I then got promoted to assistant restaurant manager before I moved back to the continent at the Fairmont Scottsdale Princess as assistant restaurant manager at the Grill. My path took me back to Europe: in Gstaad, in Olten at the Château Mosiman, in Bern and Murten before heading back with Fairmont in Monte-Carlo. I am now Director of Operations at the Fairmont Montreux Palace and I wouldn't change a thing. The program at César Ritz Colleges is very good and very complete.