As of 18th May 2020

How is SEG managing the current COVID-19 situation?

As per the official communication on 13.03.20, SEG has suspended all physical teaching at all campus locations, effective Monday 16th March 2020 and until July for the term schools and until September for the semester schools. At the present time, our academic curriculum is being delivered using a Virtual Learning Environment (VLE).  

We are in daily contact with the Swiss Health Authorities to ensure we have the most up to date information. Regular communication updates are sent to students and staff advising on best health practice protocols particularly for students remaining in campus accommodation during the suspension period. These high standard procedures will be maintained when physical teaching commences in July and continue throughout the year.
Can I travel to Switzerland for the July Term? 
Yes, it is expected that students will be able to travel to Switzerland for the July Term, which starts on Monday 6th July 2020. Students will also have the opportunity to remain in their home countries and follow the academic programme via the Virtual Learning Environment (VLE). Depending on their personal circumstances or restricted travel arrangements, students are able to choose from both options.

Why is the Lucerne Campus being closed for the July term?
Due to the global disruption created by Covid-19 SEG have reviewed the use of all campus locations, in order to provide the best possible educational experience for our students in a safe and secure campus environment.  In addition, the closure of Lucerne for Q3 will enable us to complete planned renovations of the building.

I am a Cesar Ritz student and I would normally be taking my studies in Lucerne.  Where will I now be following my academic program? 
All students, with the exception of Term Five will be following their academic program at the Cesar Ritz Campus, in Le Bouveret.  Term Five students will be following their academic program at the Cesar Ritz Campus, in Brig.

I am a Cesar Ritz Term Five student and I would normally be studying my academic program in Le Bouveret.  Will I also be moving to the Brig Campus? 
Yes, we believe that the best student experience would be to have all of the Term Five students studying together, in the Brig Campus. The transfer of Le Bouveret Term Five students will take place to Brig on 29.06.20.

As a Term Five student, will my fees change since there is no food provided by the school on the weekends in Brig?

No. The fees will remain the same since all students studying on the Brig Campus will be provided with single room, en-suite accommodation. Students have the opportunity to cook for themselves during the weekend, in the student kitchens.  There are also numerous restaurants, shops and take-aways in the town of Brig.

I am a Culinary Arts Academy student and I would normally be taking my studies in Lucerne. Where will I now be following my academic program, in July?

All students on the Culinary Arts Academy program will be taking their studies in Le Bouveret for the July term.

I am presently studying in Le Bouveret and will be moving to Brig for the July term.  Will transport be provided?

Yes, the school will take care of all transport arrangements and assist students with their belongings.  A detailed timetable for the moving arrangements will be issued well in advance of the move. The transfer of Brig students from Le Bouveret will take place on 29.06.20

If I need to arrive for the July term early, due to visa issues or internship etc, will I be able to obtain accommodation before the start of the semester?

Yes, if you need to arrive early for the term, the school will provide accommodation for you, in Montreux.  However, there will be a daily cost of CHF 50, since this period would not be covered by your term fees. Unfortunately, food would not be available but students can purchase food from the many shops, restaurants and take-aways in Montreux.

What is the check in date for the July term in Cesar Ritz Colleges?

•    03.07.2020 – Q3 Check-In for Bouveret (includes Lucerne students).
•    03.07.2020 – Q3 Check-In for Brig (includes Lucerne and Bouveret term 5 students).
•    03.07.2020 to 05.07.2020 – Airport Welcome Desk operational, would suggest for all Lucerne         students to fly directly to Geneva.

I was due to study in Lucerne and have already purchased my ticket to Zurich Airport.  What should I do?

Please inform the school immediately of your expected arrival date and time.  We will make arrangements to transfer you from Zurich Airport to your new campus location.

Which type of Covid-19 Prevention Measures are in place for the July Term and Check in period?

Home Self-Isolation - Students should do a self-isolation of 14 days back home if any of the following applies:
•    Fever and/or cough.
•    Sneezing or breathing difficulties.
•    Been in direct contact with people suffering from any of the above.

During transit
•    We highly recommend adhering to social distancing and other prevention measures.

During Arrival/Welcome weekend at Airport welcome desk
•    All new students arriving at the welcome desk will have their temperature taken. If a student is identified with fever or symptoms, special arrangements will be implemented in regards to transportation and the school is directly informed.

During arrival/Welcome weekend on campus
•    Upon arrival to campus ALL students will have their temperature taken & need to complete a health survey. If any of the identified symptoms are present the student will immediately be placed in soft-quarantine on campus, health authorities informed and all requiredsupport given.
•    During the weekend there is a dedicated induction point with the Student Counsellor. During this meeting, the student will receive  information regarding the Student Counsellor opening hours.  In addition, information concerning medical advice or counselling, whom to contact outside of hours for medical advice, etc. Students will also have to ensure any outstanding forms are completed  (Emergency contacts, pre-existing medical issues etc.). Additionally student will receive information regarding SOS International service,  which is available to them both during the semester and when on internship.

Throughout the term
•    Prevention Material available from Front office on request (Hand sanitizers/masks & etc...)
•    Daily temperature checks of Staff, Students & any visitors.
•    Regular disinfecting of all areas of the campus.
•    Social distancing norms (as advertised by authorities) to be enforced and respected.
•    Recommendation to download NEXT STEP app once launched (Swiss Authorities)
•    24/7 staff coverage in case needed. Can support with any medical advice and recommendations.
•    Classroom environment – social distancing and others as per authorities’ recommendations
•    Limited grouping on campus – social distancing and others as per authorities’ recommendations
•  Student counsellor will additionally plan for mandatory Prevention meeting within the beginning of the academic term

Can I travel to Switzerland for the Autumn Semester?

Yes, it is expected that students will be able to travel to Switzerland for the Autumn semester. Students will also have the opportunity to remain in their home countries and follow the academic programme via the Virtual Learning Environment (VLE). Depending on their personal circumstances or restricted travel arrangements, students are able to choose from both options.

What are the key dates that I need to know for the Autumn Semester? 

New students due to start in September 2020 on the Bachelor first year, Post-Graduate, Master of International Business, Master of Science and Master of Arts programmes, you need to know that your programmes will now commence on 5th October 2020.

For returning students on all programmes, there are no changes to the starting and finishing dates that have previously been communicated. Therefore, for returning students, your semester will start on 7th September and finish on 22nd January 2021. This is the same for direct entry students into BA2, BA3 and BA4. Also, for new students on the MA programme in Caux due to begin in November, no changes to the starting and finishing dates: 9th November 2020 – 2nd April 2021
Why are the Autumn Semester intake dates changed for new students?

The intake dates for new students are changed to allow the local authorities to work through the volume of student study visa and Swiss B permit requests.  The Swiss administration offices have been closed due to the global crises linked to Covid-19 and are not expected to open again until June 2020.  Moving the new students’ intake will ensure that students will receive their official authorization to study in Switzerland, will in advance of their start date.  As returning students already have Swiss study permits, they are not affected by this.
Are the Swiss Education Group doing anything to help students and families that have been financially affected by the Covid-19 crisis?

Covid-19 has wreaked havoc on global economies and caused great disruption around the world.  We understand that many of our student families and industry partners may be facing financial uncertainty and we are committed to extending our support wherever possible.  We call it ‘SEG Cares’  For students requiring financial assistance, new or returning in 2020, we are lowering registration fee requirements, offering a favorable payment plan without additional cost and extended financial aid.  All payment plan and financial aid inquires can be addressed to Mr. Claudio Raccanello at: craccanello@swisseducation.com
What would happen if a further Covid-19 outbreak caused the school to suspend physical teaching again?  

As per the arrangements when this happened in March, students will be given the option of remaining in the safe and controlled campus environment and continuing with their studies, via VLE.  Alternatively, they would be able to travel back home and continue with their studies via VLE. However, if they wished, they could postpone their term/semester at that point and return to the next term/semester, joining at the same week of the corresponding term/semester.


If physical teaching during the July term or Autumn semester was suspended, would I receive a refund on my fees? 

As per the April term and Spring semester, SEG believes that we can continue to safely accommodate students and allow them to continue with their studies.  Although the delivery will be slightly different, the actual curriculum, timetable and allocated faculty teaching will remain the same.  Therefore, students can be confident in continuing their studies in a safe and controlled campus environment.  If students choose to continue studying on the VLE platform, there will be no refund in fees since the academic curriculum, allocated teachers and timetable will remain the same.  If a student decides to suspend their semester, their fees will be kept in credit and they will simply return to complete their studies at the same point of the following term/semester.


Are Visitors allowed on campus?  

All outside visits to our schools are approved centrally, considering the latest updates from the WHO and Swiss Federal Office of Public Health. Currently, visits are restricted and only allowed by prior appointment.
What type of Health, Safety and Hygiene procedures are employed on campus ? 

Every student, staff and approved visitor must fill out a “health questionnaire” before entering SEG schools. Hand sanitizers and face masks are available to everyone on all campuses and in all administrative offices. Everyone must undergo a daily body temperature check. Additional cleaning is taking place in all public areas, particularly focussing on areas where numerous people may be touching the same item ie door handles, workstations etc    
No one is allowed on campus who shows symptoms of flu, fever, breathing difficulties and/or respiratory problems. We advise students and staff who have travelled to areas worldometers where there is active transmission of the virus, to self-isolate in soft quarantine. This does not mean that we believe someone has the corona virus, it is simply a precautionary measure.
During the suspension period, in presence meetings are limited to 5 people; we ask you to avoid close contact and keep your distance from each other (1 meter minimum).

If I stay on campus, can I travel out of the school?
We request suspension of all non-essential travel at this point. This would be the safest course of action and in-line with the Swiss government instructions.

What if somebody shows flu like symptoms during the suspension period?
Anyone showing symptoms will have to remain in their room for soft quarantine. It is critical for the health and the well-being of all members of our community, that this issue is approached with discipline and care.

What self-protective measures are recommended?

We encourage everybody to undertake self-protective measures such as frequent handwashing, keeping distance from crowds, avoiding handshakes, intimate greetings; and feeling free to wear masks (which are available to you at the front desk upon request). 

I have a question, who can answer me?

At any time, you are encouraged to contact School Management, Student Counsellors or any other Staff Members on campus in case of any concerns or support required. In addition, SEG has a dedicated email address for any questions linked to the coronavirus crisis. Please contact: communications@swisseducation.com

Is there a difference between Self Isolation or Soft Quarantine?

No. Anyone in self isolation or soft quarantine on campus will be required to stay in the provided accommodation. They will not be permitted to interact with the other students/general public. A staff member will check up on people in self isolation/soft quarantine each day to follow up on the daily preventative measures and meals are brought to the room.

Who do I contact if I have questions related to starting my programme or continuing my studies and internships?

New Students: should contact their SEG regional manager / local recruiting partner.  Returning/curent students: should contact academic directors / deans:

CRCS Brig: Tanja Florenthal tanja.florenthal@cesarritzcolleges.edu
CRCS / CAAS Bouveret: Tanja Florenthal tanja.florenthal@cesarritzcolleges.edu
CRCS / CAAS Luzern: Max Behesht max.behesht@cesarritzcolleges.edu
HIM: Ulrika Björklund ubjorklund@him.ch
SHMS / IHTTI Caux: Jeroen Greven jgreven@shms.com
SHMS / IHTTI Leysin: Jeroen Greven jgreven@shms.com

If a student participates in our online learning (VLE) Virtual Learning Environment, will the fees change?

Semester schools: there will be no difference in fees, for the present semester as students had already started their semester and had the option to stay on campus.
Quarter Schools: April intake - no discount if on campus. Students off campus will be eligible for 30% credit on total term fees invoiced.

For students in their last term who normally will be graduating after the April term this credit will be refunded.

For students progressing this will be credited to the next term of study.

Students deciding to study via VLE for the July term or Autumn semester and remaining in their home countries will be eligible for 30% credit on total fees invoiced.

Will SEG honor current fees paid in deferred academic term / semester?

Yes. Students may defer to an agreed academic term / semester and will maintain their current academic offer.

Will students be charged for health insurance if they are not on campus?

Yes.  As  long  as  the   B Permit  will  remain  open / valid,  students  need  to  keep  the  school’s health insurance plan. This is linked to Swiss Health Insurance regulations.

If a student decides NOT to do online learning and defer his/ her intake what will happen to the B Permit?

The B Permit will be cancelled, and the student will have to re-apply for a visa.

For students physically in Switzerland, will the health insurance cover them and take care of all covid-19 related expenses?

Yes. In the case of an unfortunate and unlikely contamination of one student, this student will be fully insured by the school's insurance company and will be fully treated in Switzerland. All students on campus would then also be tested and this would also be covered by the insurance company.

Which campus locations are in operation during the VLE teaching?

Only students who were in Switzerland when the Swiss Federal announcement was made are able to remain in campus accommodation. They will not physically attend classes but follow their studies in the Virtual Learning Environment.  All health and safety protection procedures remain in full operation in campus locations.  Students from all schools will be accommodated in Caux, Leysin and Le Bouveret Campuses.  The campus locations in Brig, Lucerne and Montreux will not be operational, as of 6th April 2020. For the July term, all campuses will be operated, with the exception of Lucerne, where renovations will be taking place.